Service scope and delivery
We work with your IT team to review and configure backup and recovery around agreed recovery point objectives (RPO) and recovery time objectives (RTO). We configure protection for servers, VMs, supported applications, files, and cloud workloads, including retention, offsite copies, application-consistent backups where supported, and immutable repositories where available. We monitor failed jobs, test restores, and document recovery dependencies and runbooks. Replication and disaster recovery exercises can validate recovery at another location. Your team receives tested recovery evidence and visibility of gaps against the agreed objectives.
Together, we agree the systems, responsibilities, implementation plan, validation criteria, and handover documentation. Platform features depend on the selected products and licensing.
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What technology
support do you need?
We work with your casino or hotel IT team on technical support, complex problems, and projects. We can also manage an entire agreed IT project, with or without an internal IT department, from planning through handover. Your leadership sets priorities and approves key decisions.
Prefer to call? 1-877-452-5811